Introducing Your New Opportunity

In this key role, you will directly manage the Claims and Policy Administration teams, drive effective, compliant, and customer-focused operations while apply expertise in life insurance processes to support operational efficiency.

Your New Role

• Lead and develop the Claims and Policy Administration teams, setting performance standards, coaching staff, and building operational capability across adjudication, settlement, policy issuance, endorsements, renewals, and servicing.
• Oversee end-to-end processes with hands-on expertise, implementing streamlined workflows, automation, and controls to improve speed, accuracy, fairness, and regulatory compliance.
• Monitor key metrics and trends, deliver insightful reporting, and drive continuous improvements to enhance customer experience and strengthen risk management (including anti-selection and fraud controls).
• Define operational philosophy, update guidelines and ensure robust governance and audit readiness across claims and policy functions.
• Collaborate with IT on system enhancements, provide claims/policy input for new product launches, and deliver training to distribution partners on procedures, regulations, and case knowledge.

Your Background

• University degree (Bachelor’s or higher) in a relevant field
• 10+ years in life insurance operations administration, with specialised experience in claims management and policy administration
• Proven leadership managing claims and/or policy teams within the Hong Kong market
• In-depth knowledge of life insurance operational workflows, regulatory compliance, and risk controls
• Fluency in English and Chinese (Cantonese & Mandarin); professional qualifications (e.g. FLMI) highly preferred

What You'll Receive in Return

This senior leadership position offers significant ownership of core life operations, direct impact on process excellence and team performance.

Start Your Search Now

Contact Jason.Kwong@upsidegroup.co to discuss this opportunity in complete confidence.

For More Information Visit:
https://upsidegroup.co/

Introducing Your New Company
Join a dynamic global insurance leader committed to innovation and excellence in risk management. My client thrives on fostering a collaborative environment, empowering professionals to drive strategic initiatives that balance risk and opportunity.

Your New Role
As a key contributor to the control team, you will spearhead the design, implementation, and oversight of my client's Asset-Liability Optimization framework. 

• Overseeing asset-liability alignment initiatives, providing strategic insights to the Risk Oversight Board and monthly Risk Operations Task Force.
• Building and maintaining the Economic Capital Model, integrating life components and utilizing advanced stochastic simulation tools.
• Preparing and validating life elements for regulatory and rating agency submissions to ensure compliance and accuracy.
• Managing and enhancing the Internal Control System, ensuring that risk controls for investments, asset-liability, and life insurance are effectively designed, implemented, and regularly refined.

Your Background

• With actuarial qualification (e.g., FSA, FIA) and 2+ years of post-qualification experience.
• 8+ years in actuarial science, risk management, or financial strategy within financial services
• Candidates from consulting firm are welcomed
• Knowledge of risk-based capital frameworks (e.g., HKRBC, Solvency II).

What You'll Receive in Return
This is an opportunity to join a forward-thinking organization where your expertise will drive impactful outcomes. 

Start Your Search Now
Contact ada.cheung@upsidegroup.co to explore this opportunity.

For More Information Visit: https://upsidegroup.co/