Job Description

Introducing Your New Company

A leading health insurance group in the Asia Pacific region is seeking a dedicated Health Insurance Customer Service Manager to lead a small-scale team in delivering exceptional customer experiences. Renowned for its customer-centric approach, this organization specializes in innovative health insurance solutions, ensuring high satisfaction and compliance with industry standards.

Your New Role

As Customer Service Manager, you will lead a small, dynamic team to deliver outstanding complaint resolution and contact center management for health insurance products

• Lead a team to resolve health insurance complaints, ensuring high customer satisfaction.
• Oversee contact center operations for timely, professional responses to customer inquiries.
• Implement QA processes and lead projects to enhance service delivery and efficiency.
• Train team on health insurance products and complaint handling best practices.

Your Background

• Bachelor’s degree or studies within related field.
• Insurance Intermediaries Qualification Papers
• 7+ years in health insurance customer service, with 3+ year in a supervisory role.
• Strong knowledge of life or health insurance products, with excellent English and Chinese skills.

What You'll Receive in Return

Join a leading health insurance provider and play a pivotal role in shaping customer experiences across the Asia Pacific. Enjoy opportunities for career growth, a collaborative work environment, and the chance to make a meaningful impact in the health insurance industry.

Start Your Search Now

Contact Jason.Kwong@upsidegroup.co to explore this opportunity.

For More Information Visit: https://upsidegroup.co/